Frequently Asked Questions

Family Owned. It’s simple, trusted and convenient

FAQ

Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.

The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide.

Absolutely! We love going above and beyond! Please, make a note under the “Anything else we should know about?” section of our booking form, so that you can request any additional services necessary.

This may be subject to extra costs if it includes carpet cleaning, or any of the extras already listed on the booking form.
Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated / reviewed by other customers. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.

All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that, if anything were to happen, we would immediately see to it that any issues are dealt with.

At Homegy, we acknowledge that unforeseen circumstances occur, and we proactively plan for anything that may potentially go wrong.

Is my billing information kept safe and secure? Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.
Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 48 hours and we will put it right.